Terms & Conditions

These Terms & Conditions and End User Agreement (“Terms” or “Agreement”) are a legally binding agreement between (a) You, the end User (“you”, “your”, “You”, “Your”, “User”, “Users”, “Customer”, “Customers”, “Patron”, “Patrons”, “Participant”, “Participants”, “Person”, “Persons”, “Player”, “Players”) and (b) KeyStar TN, LLC d/b/a ZenSports (“we”, “us”, “our”, “Company”, “company”, KeyStar Corp., KeyStar, or “ZenSports”), registered address at 78 SW 7th Street, Suite 500, Miami, FL 33130. These Terms govern your access as a User of the software, services, websites, and applications (“Software”, “App”, “Website”, “Services”, “Game”, or “Gaming Services”) offered by ZenSports. Several definitions and meanings within these Terms are also discussed and defined within our Privacy Policy. The Software and Gaming Services are being provided to you by KeyStar TN, LLC d/b/a ZenSports, a gaming company registered and operated in Tennessee. The Company is regulated by and operating under a license granted by the Tennessee Sports Wagering Advisory Council (“SWAC”) and the Tennessee Sports Gaming Act of 2019 and the Regulations promulgated thereunder by SWAC. In the event of any complaints, claims, questions and disputes with regard to any outcome regarding the Services or any other activity performed by the Company, you should contact our Customer Care Team at [email protected]. Please note that the Software and Gaming Services are not for use by persons under 21 years of age. No one under the age of 21 years is permitted to wager or participate in the activities, games, Software and Gaming Services, nor any person not physically present in the State of Tennessee at the time of placing a wager. If it comes to the Company’s attention through reliable means that a registered User is a person under 21 years of age or is otherwise not permitted to use the Services, the Company will, among other recourses available to it, cancel that User’s account. You understand and accept that the Company is unable to provide you with any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use the Services. Any use of the Services is at your sole option, discretion and risk. By using the Services, you acknowledge that you do not find the Services to be objectionable, unfair or inappropriate in any way. You are responsible for ensuring that you are familiar with all applicable laws relating to gambling and that you do not infringe these regulations. Your attention is drawn to our Privacy Policy, which describes how we deal with and protect your personal information. By accepting these Terms and Conditions, you are also acknowledging and accepting the Privacy Policy. This Agreement shall apply to any use of the Services. In case of contradiction between a provision of this Agreement and any provision on the website, the provisions of this Agreement shall prevail. Unless otherwise indicated herein to the contrary, any reference made in this Agreement to the Company shall be deemed to have been made to ZenSports, and its affiliated corporations, successors and assigns. These terms and conditions, together with the Bonus section, How to Play section, all game rules, the Disconnection and Cancellation Policy, and any other additional rules, policies and terms specifically relate to and govern any particular event, game, software or tournament constitute a legally binding agreement (“Agreement”). If this agreement is translated, the English language text shall prevail. Any other document provided in connection with this agreement shall be in English or there shall be a properly prepared translation into English and the English translation shall prevail in the case of any conflict between them.

Software

1. SOFTWARE LICENSE: The Company grants You a personal, non-exclusive, non-transferable license to use the Software, but retains all proprietary rights to the Software. All rights not specifically granted under this Agreement are reserved by the Company and, as applicable, ZenSports’ licensors. The Software is licensed for your personal use only. Your license confers no title or ownership in the Software and should not be construed as a sale of any rights in the Software.
2. OWNERSHIP OF SOFTWARE: All right, title and interest and intellectual property rights in the Software are owned by ZenSports or its licensors and may be protected by applicable copyright or other intellectual property and gaming laws and treaties. All rights not expressly granted under this Agreement are reserved by the Company.
3. USE OF SOFTWARE: You may only use the Software in accordance with this Agreement. You may install the software or any other components of the Services on any additional phones. You may make back-up copies of the software provided that such use and backup copying is only for Your own personal use in accordance with this Agreement, and further, that such installation and use is made through a computer or mobile device of which You are the primary User. You may only use one instance of the software on one computer or mobile device at any time.
4. SOFTWARE LIMITATIONS: The Software contains copyrighted materials, trade secrets and other proprietary material. You acknowledge that the Software in source code form remains a confidential trade secret of ZenSports. You may not reverse engineer, decompile, modify, publicly display, prepare derivative works based on, disassemble, or otherwise reproduce or provide others with the Software. You may not sell, assign, sublicense, rent, lease, lend, or directly or indirectly transfer the Software to any third party. Any assignment in violation of this Agreement is void.
5. CHANGES IN SOFTWARE FUNCTIONALITY: By accepting the terms of this Agreement, you agree that ZenSports is permitted to limit, deny, update or cancel some or all of the functionality of this Software at any time, without prior notice. You agree to bear the risks of and hold ZenSports harmless for any and all effects that a change in functionality may have on Your ability to use the Software. The Company may require, as a condition to Your continued access to company’s Services, Your acceptance of Software improvements, corrections, adaptations, conversions to more recent Software versions or any other changes to the Software.

1. ACCEPTANCE OF TERMS: The Company permits You to use or play its Services, subject to the terms of this Agreement. Please read them carefully. By registering and opening an account as contemplated by section 7 below, you are certifying that You agree to be bound by the terms of this Agreement. If You do not wish to be bound by these terms, you must not register and open an account, and You will be unable to access or use the Services. The terms of this Agreement may be changed or updated at any time by us without any notice to You. Your continued access to, and use of, the Services will mean that You agree to be bound by the most current version of this Agreement. You can review the most current version of this Agreement at any time at ZenSports Terms of Service.
2. REGISTRATION: To use Company’s Services, you must first open an account by entering a unique and valid e-mail address and associated password. To deposit funds to Your account, you must enter Your legal name, current address and mobile telephone number. You agree to provide only true and current information and You further agree to update this information as necessary to keep it true and up-to-date. You also agree to allow the ZenSports software to take a digital fingerprint of Your computer or mobile device for security reasons. The fingerprint comprises of a set of numbers including IP configuration, which is stored along with Your account information. When opening a play money account at ZenSports, you will be able to access the following: play money games, play money tournaments. With a real money account, you can access real money games and real money tournaments. It is strictly forbidden to have more than one active account at ZenSports at any one time. The Company reserves the right to suspend, modify, remove and/or add any Game in its sole discretion with immediate effect and without notice and ZenSports will not be liable for any such action.
   
   ZenSports will require you to complete identity verification and screening procedures in order to create your ZenSports Account or to access or use any Services. These verification and screening procedures may include, without limitation, checking the information you provide against the Specially Designated Nationals and Blocked Persons List maintained by the U.S. Office of Foreign Assets Control, the U.S. Department of Commerce Denied Persons List, and any similar list issued by any applicable governmental authority prohibiting or limiting business activities or transactions with any persons. You may be required to provide ZenSports with certain personal information, including, but not limited to, your name, address, telephone number, email address, date of birth, taxpayer identification number, government identification number, social security number, photograph of your government-issued ID or other photographic proof of your identity, and information regarding your bank account. You hereby authorize ZenSports, directly or through a third party, to make any inquiries ZenSports considers necessary to verify your identity and/or protect against fraud or other illegal activity. ZenSports may engage third parties to assist with verification and screening procedures, and you authorize ZenSports to share your information with such third parties for that purpose. You also authorize any such third parties to share with ZenSports any information they obtain and to otherwise fully respond to inquiries or requests from ZenSports. ZenSports will have no liability or responsibility for any permanent or temporary inability to access or use any Services as a result of any identity verification or other screening procedures. If you believe your access to any Services has been wrongly denied, please contact [email protected].
   
   BIOMETRIC DATA
   * Consent to the Collection, Storage, Use, and Transmission of Biometric Data. In connection with creation of your ZenSports Account or use of certain Services, ZenSports or its subcontractor may, and you hereby authorize them to, collect, store, use, and transmit biometric data from or about you solely for identity verification and fraud prevention purposes.
   * Disclosure of Biometric Data. ZenSports will protect your biometric data from unauthorized disclosure using reasonable measures consistent with those used in ZenSports’s industry. ZenSports will not disclose your biometric data to any person or entity other than ZenSports’s affiliates and subcontractors for the purposes specified in these Terms, unless (a) ZenSports has obtained your written consent; (b) the biometric data must be disclosed to complete a transaction authorized by you or otherwise to provide you with any Services; (c) disclosure is required by state or federal law; or (d) disclosure is required pursuant to a valid warrant or subpoena. ZenSports will not sell, lease, or trade your biometric data.
   * Retention of Biometric Data and Destruction Schedule. ZenSports will permanently destroy your biometric data when either (a) the initial purpose for collecting or obtaining such data has been satisfied or (b) within three years after your last interaction with ZenSports, whichever occurs first.
   
   Access. Access to particular Services may be subject to additional onboarding requirements, including submission of additional information. To access the Services, you must have the necessary equipment (such as a smartphone) and the associated telecommunication service subscriptions to access the Internet. Although we strive to provide you with excellent service, we do not represent that the ZenSports Site or the Services will be available without interruption. You acknowledge and agree that from time to time the Services may be inaccessible or inoperable for any reason, including without limitation: (a) equipment or technology malfunctions; (b) periodic maintenance procedures or repairs which ZenSports may undertake from time to time; or (c) causes beyond the control of ZenSports or which are not reasonably foreseeable by ZenSports. ZenSports will have no liability or responsibility if for any reason the Services are inaccessible or inoperable or for any impact this inaccessibility or inoperability may have upon you or your use of the Services. You accept and assume the risk of any and all access to your ZenSports Account, whether it be authorized or unauthorized. If you believe your account has been accessed by someone other than yourself, you must notify us immediately.
   
3. PERSONAL USE OF GAMING SERVICES: You agree to keep Your account information secret and confidential and to not allow anyone else to use or have access to it. Any participation in the Games is at Your sole choice, discretion and risk. By playing at ZenSports, you agree that You do not find the Services or other aspects of the company to be offensive, objectionable, unfair or indecent. You are only allowed to wager for Your own personal entertainment. Any commercial use is strictly forbidden. You agree that you are responsible for verifying and abiding by all applicable laws.
4. ROBOTS, ARTIFICIAL INTELLIGENCE AND OTHER SYSTEMS: It is strictly forbidden to use any automated software or computer system to play at ZenSports, including the action of sending information from Your computer or mobile device to another computer or mobile device where such software or system is active. Robots or any software designed to play automatically at online sports betting sites is not allowed. At any time while You are playing with ZenSports, the Software may scan Your computer or mobile device for any activity of such software and systems. Also forbidden is the use of any software during the game that is designed to track and display the actions of the other Players in the App or any system or service to transfer funds to or from a Player’s account to their account at any other site or the deliberate “dumping” of funds between any accounts. Usage of such methods will result in the closing of Your account and be subject to confiscation of Your winnings and funds. ZenSports reserves the right to publicize information of any such documented abuse including Your personal information.
5. NO COMPANY EMPLOYEES: If You are an officer, director, employee, consultant or agent of the Company or one of its group companies, or suppliers or vendors, you are not permitted to register with ZenSports or to participate directly or indirectly in any of the company’s Gaming Services (each an “Unauthorized Person”) unless you do so based on the written permission of ZenSports and such participation is part of your employment and/or done as promotion for ZenSports. Similarly, relatives of Unauthorized Persons are not permitted to register with ZenSports or to participate directly or indirectly in any of the Services. For these purposes, the term “relative” shall include (but not be limited to) any of a spouse, partner, parent, child or sibling.
6. REAL MONEY: To play with real money, you are required to deposit real money into Your account by the methods provided to You by ZenSports. Minimum as well as maximum limits apply to real money deposits. All real money will be paid, tracked, and maintained in USD, and will not bear any interest. All fees levied by payment processors are Your responsibility. Using a credit card to fund Your account is strictly prohibited Please make sure You are playing at Your skill level when playing at ZenSports.
7. CASH OUTS: In the Funds section of the Software, you will be able to monitor Your account balance which is the amount of real money You have available, plus or minus any accumulated winnings or losses from playing any of the games on the Service, less any amounts previously cashed out by You or amounts forfeited or reclaimed by the Company. All amounts cashed out are subject to the transaction limits and processing fees of ZenSports Limits and fees may change from time to time at company’s sole discretion or by You in the case of User defined limits. A cash out will only be remitted by ZenSports, to the same account from which the funds paid into the Player’s account originated. Refer to table in the Banking Section for the payment options to which a withdrawal cannot be affected. In the case where the funds cannot be remitted back to the original payment option, the Player has to make a small deposit using another payment method, the relevant checks will be carried out and once verified the withdrawal will be processed. Players withdrawing cumulative amounts in excess of a certain amount will be subjected to identity verification.
8. SECURITY CHECKS, REVIEWS AND RELEASES: ZenSports must verify Your identity and the fidelity of the information You have supplied by making various security and ID checks. If You fail or refuse on request to comply and sign a security request from ZenSports, the Company reserves the right to void Your account.
9. ABANDONMENT OF ACCOUNT BALANCE/UNCLAIMED PROPERTY: In the event that no transaction has been recorded on a Player’s account for thirty months ZenSports reserves the right to close the account and remit the balance using the last known details of the Player.If your ZenSports Account has been inactive and you have not responded to reasonable attempts by ZenSports to contact you for a period of time defined by the relevant state statutes, ZenSports may have an obligation to report any balance to the applicable governmental authority as unclaimed property (“Unclaimed Balance”). If this happens, ZenSports will attempt to contact you using the contact information provided by you. If you do not respond, ZenSports may be obligated to turn over any Balance to the applicable governmental authority after deducting any fees payable to ZenSports. The applicable governmental authority may require ZenSports to liquidate the Unclaimed Balance into fiat currency and turn over the resulting fiat currency to the applicable governmental authority. You agree that ZenSports will not have any responsibility or liability for any losses, damages, or other harm that you may incur in connection with ZenSports turning over Unclaimed Balances to the applicable governmental authority or the liquidation of any Unclaimed Balances.
10. OPERATION OF ACCOUNTS: During the term of Your Account, there may be circumstances which require changes to Your Account.
    I. Succession: In the event of Your death or permanent incapacity, ZenSports requires a copy of the death certificate or a registered medical physician’s statement and any other documents relating to administration or guardianship of Your estate as proof of Your successor’s or guardian’s (jointly referred to as "Beneficiaries") entitlement. In this event, any of Your income rights and/or the value of Your Account may be passed to Your Beneficiaries. Your Beneficiaries must submit a written application supported by the necessary documentation including a death certificate or registered medical physician’s statement, for consideration by the Company. Approval of this application shall not be unreasonably withheld. Transfers will only be approved if the Beneficiaries agree to assume Your account responsibilities and obligations as outlined in these Terms & Conditions. If a Beneficiary is not permitted to hold an account, the Beneficiary will be entitled to transfer Your interest in the account to a third party who is entitled to hold a ZenSports account.
    II. Self-Exclusion: ZenSports reserves the right to monitor Your account activities and notify You if the Company believes You may have gambling problems. However, the Company makes no warranties about its ability to identify and help You with gambling problems. You may request to be excluded from entering or using the Services (or those offered by other licensees in Tennessee) for various reasons and may do so at any time by sending a request to [email protected]. If you believe you have a gambling problem, or just wish to take an enforced break from gaming, the Company gives you the power to temporarily, or permanently, exclude yourself from playing at the site. If you choose to exclude yourself permanently your request will be honored, your account closed, and you will not be permitted to return to ZenSports any time in future. If you choose to request a temporary exclusion, your request will be honored and you may apply for reinstatement at a later date, as per your set instructions. You can select a two-day, one month or six-month self-exclusion. Upon the expiry of the requested period of exclusion, your account will be unlocked automatically.
    III. Limiting Your Personal Expenditure: ZenSports provides tools to help you control your gaming. You can establish limits on the amount you deposit over a given period, be it daily, weekly or monthly. Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits will be addressed within a 24-hour period. You can set these limits when you first create your account, or you can change them anytime thereafter by visiting the ZenSports’ Funds screen. From the Funds screen, click on the “Limits” button, and a page will be displayed where you can set your daily, weekly and monthly spending limits.
    IV. Suspensions and Termination of Account: ZenSports reserves the right in its discretion and in relation to your account and any related payment service provider account, any accounts you may have with other sites and/or casinos and/or Services owned or operated by or on behalf of the Company to terminate this agreement, withhold your account balance, suspend your account and recover from such account the amount of any affected payout, bonuses and winnings if: You breach any of the Terms of Service of this agreement; or provide any false or misleading information to the Company; or partake in fraudulent, inappropriate or offensive behavior against the Company or you have ‘charged back’ or denied any of the purchases or deposits that you made to your account; or are involved in an activity which may be deemed contrary to accepted standards of fair dealing, in breach of applicable laws and/or contrary to the interests of ZenSports or injurious to the company’s reputation. You agree that you are familiar with applicable laws relating to gambling and that do not infringe any laws. However, the actions which may be taken by the Company in the event that you engage in such conduct can include, but are not limited to warnings, temporary suspension of ZenSports Services and, temporary suspension of your ZenSports account. The termination of your ZenSports account will only be considered in the case of the most serious violations or, as a result of multiple violations and where possible, only after repeated communication with you. In the event of the termination of your account, you agree:
    1. Your right to make any representations regarding ZenSports in any way whatsoever is immediately revoked;
    2. Your right to use the ZenSports Services, Your User Account and Password are immediately revoked;
    3. You must destroy/delete all of Your copies of the Software.
    4. Your right to any present or future entitlements You might otherwise have or have had arising from the Company or Your use of the ZenSports Services, as of the date of termination is revoked; and
    5. All other rights under these Terms of Service are terminated.
    ZenSports will endeavor to notify You of any minor breach of these Terms of Service of which the Company becomes aware and will afford You a reasonable time in which to rectify that breach and show cause why Your Account should not be terminated. You will be notified of the company’s decision and the reasons for its decision by E-mail.
    
11. DISCLOSURE TO THIRD PARTIES: You agree to keep Your account and related information secret and confidential and to not allow anyone else to use it. If You intentionally or unintentionally, directly or indirectly, disclose e-mail and/or password to another person, and such disclosure results in a third party participating in the ZenSports Service using Your e-mail and password, such participation will be invalid, and You will not be refunded any resulting losses at ZenSports, regardless of whether or not the third party had Your consent or not. The company shall not be required to maintain e-mail or passwords if You misplace, forget or lose this data or are otherwise unable to enter ZenSports because of anything other than the company’s error. If you misplace, forget or lose your Account name, Username or password as a result of anything other than software’s error, ZenSports shall not be liable.
12. INDEMNIFICATION: You agree to indemnify, defend and hold harmless ZenSports, and its parents, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, licensors, and partners from any and all claims, losses, liabilities, demands, damages, costs, or expenses (including reasonable attorney’s fees), arising from or asserted by any third party relating in any way to (i) Your use of the company’s Services, or any other product, service or promotion offered to You by the company; (ii) any claim of infringement of third party intellectual property rights; (iii) uploading, posting, emailing, reproducing, transmitting or otherwise distributing any content or other materials by You; or (iv) the breach of any of these Terms of Service by You or any Users of Your account with ZenSports. ZenSports reserves the right to assume the exclusive defense and control of any matter subject to indemnification by You, which shall not excuse Your indemnity obligations.
13. ABUSIVE OR OFFENSIVE LANGUAGE: Abusive or offensive language will not be tolerated in the Service or with the company’s staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be required by the company to ensure compliance. You are not permitted to use inappropriate or offensive language in connection with your User name and/or Player ID which includes, but is not limited to profane, sexist or racist language. ZenSports reserves the right to make changes to any Users name or Player ID that violates this policy and to take any steps in deems appropriate, up to and including closing Your account. If You create an account with an offensive User name and/or Player ID or change your existing User name/ID to an offensive one you may have Your User name/ID changed and locked and the ability to change Your User name and/or Player ID will be revoked. You may still be permitted to change Your name/ID once per month but you will be required to contact support to do so.
14. DISCLOSURE OF FRAUDULENT ACTIVITIES: ZenSports has a zero-tolerance policy towards inappropriate play and fraudulent activity. If, at company’s sole determination, You are found to have cheated or attempted to defraud ZenSports in any way including but not limited to game manipulation, funds dumping, transfers or payment fraud, or if You make untrue and/or malicious comments with regard to the company’s operation in any media or forum, the company reserves the right to publicize Your actions as well as to circulate this information to other online gaming sites, banks, credit card companies, and appropriate agencies. Further, the company may close any accounts, and forfeit account balance, that You have at ZenSports or at any other ZenSports related website and/or business. The Company reserves the right to void and withhold any or all winnings made by any person or group of persons where we have reasonable grounds to believe that the said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage the Company.
15. AML/KYC COMPLIANCE. ZenSports maintains an internal Anti-Money Laundering and Know Your Customer compliance program (“AML/KYC Program”). The AML/KYC Program is a risk-based program founded on requirements of the Bank Secrecy Act, other anti-money laundering laws and implementing regulations, and guidance promulgated by the Financial Crimes Enforcement Network. This AML/KYC Program may be updated from time-to-time, including the procedures that ZenSports uses to verify its Customers’ identities.
16. SECURITY REVIEW: In order to maintain the level of security and integrity in the system, ZenSports reserves the right to conduct a security review at any time in order to verify identity, age, the registration data provided by you, in order to verify Your Use of the Services, including but not limited to your compliance with these Conditions and the policies of ZenSports and your financial transactions carried out via the Services for potential breach of these Conditions and of applicable law. As such you authorize us and our agents to make any inquiries of you and for us to use and disclose to any third party we consider necessary to validate the information you provide to us or should provide to us in accordance with these Conditions, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate the security reviews, you agree to provide such information or documentation as to the company at its discretion may request.
17. COMPLAINTS AND NOTICES: In the event of You having any complaints, claims or disputes with regard to any outcome regarding the Services or any activity provided by ZenSports, You must submit your complaint to the Company in writing as soon as is reasonably practicable but in any event no more than 30 days following the date of the original transaction to which the claim or dispute refers and must include the information required by SWAC Rule 1350-02-.09. Complaints may be submitted by email to [email protected]. Any notice we give to you will be sent to the email address that you provide when you register your Account. It is your responsibility to give us notice of any changes to this address.
18. CUSTOMER SERVICE: KeyStar provides 24/7 Customer support for all patron inquiries and questions. Customer support is provided via phone, chat, email, and social media channels, accessible as follows:
    Phone: 866-783-9435
    Chat: Available both on the zensports.com website and within the Help section of the ZenSports app.
    Email: [email protected]
    Social media channels: Twitter and Facebook
19. BONUSES & FREE PLAYS: ZenSports offers a variety of bonus and free play options for Customers.

    Welcome Bonuses

    To help everyone get started in using ZenSports, we give all new Customers that sign up and create a ZenSports account a special offer to earn a Welcome Bonus.

    How does the Welcome Bonus offer work?

    1. Make a deposit into your ZenSports account and begin betting.
    2. During your first 15 days from the date you sign up for an account, ZenSports will give you a Welcome Bonus equal to 5% of your betting volume, with no maximum if you use a Referral Code* (or a $250 maximum bonus if you don’t use a Referral Code).
    3. After day 15, ZenSports will automatically credit your wallet in ZenSports with this Welcome Bonus -- no need for you to take any further action or do anything at all.
    4. There are no restrictions on how you use the Welcome Bonus once it’s credited to your account -- you can bet with it, hold onto it for a rainy day, or withdraw it immediately.

    *See below for more details on how Referral Codes work within the Referral Bonus Program.

    TERMS & CONDITIONS OF THE WELCOME BONUS:

    1. The Welcome Bonus will be based on betting volume through day 15 after you sign up for a ZenSports account, up until the minute that the Welcome Bonus is calculated.
    2. There is no rollover requirement on any deposits -- you earn as much or as little of a bonus as you choose to bet.
    3. Each Customer is allowed one Welcome Bonus. NO EXCEPTIONS.
    4. Abuse, fraud, or cheating will never be tolerated. This includes, but is not limited to the following:
       * Signing up for multiple accounts in order to get multiple bonuses.
       * Knowingly violating any other of the Terms & Conditions of the Welcome Bonus Program.
       

    ZenSports reserves the right to modify or end this bonus program at any time for all Customers or just specific Customers that it deems necessary.

    Referral Bonuses

    ZenSports offers a Referral Bonus Program, whereby you can earn money for referring your friends, family, colleagues, and anyone else to ZenSports.

    For everyone that you refer to ZenSports, you’ll earn a 3% Commission on their betting handle/volume for the first 6 months that they’re a Customer. And they will receive an unlimited Welcome Bonus when they sign up with your referral code (instead of the maximum $250 Welcome Bonus if they don't use a referral code).

    When they do this, your referral code will forever be tied to their account, and you’ll earn a 3% Commission on their betting handle/volume for the first 6 months that they’re a Customer!

    So what do your Referrals get?

    When Customers normally sign up without a referral code, the Welcome Bonus that they receive is capped at $250. However, by signing up with your referral code, they’ll instead get an un-capped Welcome Bonus (i.e. no maximum). The way that the Welcome Bonus works for them is exactly the same in both cases, but in the case of redeeming your referral code, they’ll get an unlimited bonus!

    How Bonus Payouts work:

    1. When your Referral creates a new account, we’ll record their sign-up date. You’ll earn a 3% Commission on their betting handle/volume for the first 6 months that they’re a Customer from their sign-up date.
    2. After each month from their sign-up date, your Commission will automatically be added into your wallet within ZenSports.
    3. You can view all of your Referrals, their betting handle/volume, Commissions earned, etc. by tapping on the “View Bonuses” menu row within the Referral Bonuses screen.

    Example Calculation

    Jane refers Adam to ZenSports. Adam creates a new ZenSports account on May 12th and inputs Jane’s referral code when creating a new account. Adam wagers $10,000 between May 12th and June 12th. On June 12th, Jane will receive a $300 bonus into her account for the 3% Commission based on Adam’s sports betting handle/volume. This same process will repeat each month until November 12th, which will be the 6 month anniversary of when Adam created an account. After which, no more bonus payouts will be made to Jane for Adam’s betting volume.

    TERMS & CONDITIONS OF REFERRAL BONUSES:

    1. Your Referral MUST redeem your code when signing up for a new ZenSports account the first time— they can NOT redeem it after they’ve already created a ZenSports account.
    2. All Referral Bonuses will be paid out after each one month anniversary of the Referral, up to the first 6 months that the Referral has created a ZenSports account. No Referral Bonuses will be paid after the first 6 months of the Referral having created an account.
    3. You do not need to be betting within ZenSports yourself in order to earn Referral Bonuses.
    4. All funds used to bet within ZenSports must be funds that you yourself own.
    5. Abuse, fraud, or cheating will NEVER be tolerated. This includes, but is not limited to the following:
       * Signing up for multiple accounts under the same person in order to get multiple bonuses.
       * Knowingly violating any other of the Terms & Conditions of the Welcome Bonus Program.

    One-Off Contests & Discretionary Bonuses

    KeyStar offers one-off contests and bonuses from time to time. For example, we will run specific contests around the Superbowl, Major League Baseball opening day, etc. These contests always come with a blog post regarding specific rules, entry and prize payout eligibility, etc. These contests are run by our marketing team and verified by our compliance team.

    KeyStar will also offer discretionary bonuses to certain patrons based on their play or other actions performed. For example, patrons that participate in a Customer survey or refer many people to ZenSports or that tag us on social media may receive a bonus based upon KeyStar’s discretion.

    Personnel Authorized to Issue Bonuses

    The Welcome and Referral Bonuses mentioned above are automated via the ZenSports app and don’t require any specific KeyStar personnel to approve bonuses.

    For any one-off contests or discretionary bonuses, the following personnel are eligible to create such contests and award such bonuses:

    • Mark Thomas, CEO & CTO
    • Robert Kowalski, GM of Sports Betting & Risk Management
    • Jacob Shrader, Director of Marketing
    • Ally Mielnicki, Marketing Manager
    • Ryan Hebert, Marketing Manager
20. LOYALTY & REWARDS PROGRAM: KeyStar has created an automated Loyalty & Rewards Program within the ZenSports app that rewards Customers for their loyalty and size of play over time. All Customers that sign up for a ZenSports account are automatically enrolled in the Rewards Program, and don’t need to do anything extra in order to enroll in the program. All bonuses get deposited into a Customer’s ZenSports wallet and can be used for wagering or withdrawing (i.e. no restrictions). By meeting the requirements below, Customers will earn bonuses for their play and actions

    Cash Back Bonuses

    Earn cash back every single calendar month when your betting volume reaches a certain tier. Cash Back Bonus percentages are multiplied by your total betting volume in a particular calendar month and are paid directly into your ZenSports wallet on the first of the calendar month following the calendar month that you wagered in. For example, suppose you placed 5 wagers in August totaling $11,000. On September 1st, you will receive a $220 Cash Back Bonus into your ZenSports wallet ($11,000 wagered x 2% cash back).

    There is no limit to the total amount of a Cash Back Bonus that you can earn in a given calendar month, but you must place at least 5 wagers/parlays in a calendar month to qualify for Cash Back Bonuses.

    Infrequent Withdrawal Bonuses

    When you decide to keep your funds within your ZenSports account and minimize the number of withdrawals that you make, you'll receive an Infrequent Withdrawals Bonus each calendar month. The fewer withdrawals you make, the larger the bonus. Infrequent Withdrawal percentages are multiplied by your total betting volume in a particular calendar month and are paid directly into your ZenSports wallet on the first of the calendar month following the calendar month that you wagered in. For example, suppose you placed 5 wagers in August totaling $10,000 and didn’t make any withdrawals. On September 1st, you would receive a $100 Infrequent Withdrawals Bonus into your ZenSports wallet ($10,000 x 1% Cash Back).

    There is no limit to the total amount of an Infrequent Withdrawal Bonus that you can earn in a given month, but you must have at least $1,000 in betting volume and place at least 5 wagers/parlays in a calendar month to qualify for the Infrequent Withdrawal Bonus.

    You can view the Cash Back Bonus and Infrequent Withdrawal Bonus percentage charts HERE.

    Tracking Bonus Progress

    You can track your betting volume, number of wagers / withdrawals made, and rewards earned at any time within the “Rewards Program" screen (you can also revisit how the program works, betting volume charts, etc. from within that screen as well). The Rewards Program screen can be accessed either from within the Funds screen or the More screen.

21. CUSTOMER ACCOUNT DETAILS: Regarding any Sports Gaming Account for Customers in the State of Tennessee:

    The minimum deposit to establish an account is $0.01.

    KeyStar Corp. has integrated Xpoint to comply with TN SWAC rules 1350-01-.07(17), 1350-03-.12(20), and 1350-01-.06(8) regarding ensuring wagers are made in the State of Tennessee. The ZenSports app is not currently available in any other jurisdictions outside of Tennessee.

    All Players must submit Know Your Customer (KYC) verification with the proper identification documents to ensure that they are at least 21 years of age.

    All Players must submit Know Your Customer (KYC) verification with the proper identification documents to ensure that they are who they say they are.

    ZenSports offers a variety of options for depositing funds via an integration with Sightline Payments, including debit cards, ACH, and PayPal

    Customers can instantly withdraw funds from their ZenSports wagering account into their Sightline Play+ account. From there, Customers can transfer funds to their bank account or prepaid debit card.

    See the Responsible Gaming Policy for how Customers can close an account and how any funds balance will be returned to the Customer.

22. NOTICE OF RESTRICTIONS: KeyStar doesn’t place any restrictions or prohibitions on wagers beyond what is provided by the laws and regulations of the State of Tennessee.
23. SETTING OF ODDS: KeyStar has built its own proprietary algorithm and data sets for lines, point spreads, and odds data. KeyStar uses algorithms to review, analyze, and modify data and to then create proprietary data sets of information, along with customizable and easy-to-use formats of the data via an API. None of which can simply be disseminated by using any other third-party data provider.

    There are 3 key components to the proprietary data and API created by ZenSports:

    1. ZenSports offers its own odds/lines via its algorithms.
    2. ZenSports offers the ability to exclude stale odds/lines and odds/lines that are above or below certain thresholds in order to mitigate risk.
    3. ZenSports provides odds/lines in both American and Decimal Odds format for easy display to Customers.

    KeyStar legally sources betting data from several sources, and then filters and amalgamates this data to provide its own odds and betting lines to clients. Excluding bad data adds another layer of logic to further ensure accurate odds. Most odds data/information service companies only provide odds/lines in one format (such as American odds). KeyStar offers the ability to automatically view odds/lines in both American and Decimal formats (possibly with more formats to come later).

24. GEOLOCATION: KeyStar Corp. has integrated Xpoint to comply with TN SWAC rules 1350-01-.07(17), 1350-03-.12(20), and 1350-01-.06(8) regarding Geolocation Services.

    How It Works

    1. Upon launch of the ZenSports app by a Player, the ZenSports app automatically begins running the Xpoint SDK, which detects the physical location of a Player to then determine whether the Player is within the boundaries of Tennessee (“Allowed” status) or if the Player is outside the boundaries of Tennessee (“Denied” status).
    2. Xpoint continually returns the Player’s location and status of “Allowed” or “Denied” to the ZenSports front end while the Player is in the ZenSports app. In turn the ZenSports front end passes this data to the ZenSports backend to store the Player’s location and status in the ZenSports database.
    3. Xpoint ensures that a Player is continually located within the geographical boundaries of Tennessee when the Player attempts to deposit funds or initiate a wager. If the session is longer than a single bet or wager:
       a. Rechecks the geographical location every twenty (20) minutes or five (5) minutes if within one (1) mile of the state border; and
       b. Rechecks intervals based on the Player’s proximity to the border with an assumed travel velocity of seventy (70) miles per hour, and a maximum interval not exceeding twenty (20) minutes; and
       c. Xpoint has a 200 meter buffer at the border of Tennessee and can check the Player’s location as frequently as every 10 seconds, ensuring that the Customer is never outside of the boundaries of Tennessee when depositing funds or placing a wager.
    4. Xpoint’s system does not rely solely upon IP addresses to determine location when a mobile or Internet connection is being used to place a Wager.
    5. Xpoint detects if a Customer is trying to mock/spoof their phone location and will restrict app functionality in such instances.

    Internal Testing and Independent Test Lab Certification

    KeyStar Corp. has already sent its own internal personnel to the State of Tennessee to test the geolocation feature, with all features working as expected. KeyStar Corp. has also engaged with BMM Testlabs to do the independent test lab certification, with all features working as expected (see the certification report provided by BMM). Both internal and BMM testing included physical in-person testing in Tennessee and across the border outside of Tennessee to ensure that deposits and wagers can only be placed within the borders of Tennessee.

    Updating the Xpoint Geolocation Solution

    At least once every 180 days, KeyStar Corp will update its Sports Gaming System to the latest version of Xpoint’s geolocation solution that can detect the use of remote desktop software, rootkits, virtualization, or any other programs identified by the Council having the ability to circumvent geolocation measures (Rule 1350-01-.07(17)(a)). KeyStar Corp. will also review the integrity of the geolocation system at least once every 180 days to ensure it detects and mitigates existing and emerging location fraud risks, and that is has been updated to incorporate all available patches and updates recommended by Xpoint (Rule 1350-01-.07(17)(b)). KeyStar Corp. will provide an update to the Council at least once every 180 days, with evidence that the Xpoint geolocation solution has been updated to the latest version (Rule 1350-01-.07(17(c)).

25. OFFERING WAGERS ON NEW EVENTS: Sports Gaming Operators shall submit written notice to the Council at least 72 hours in advance of offering to the public an Event or the opportunity to place a Wager on an Event that has not previously been deemed a Sporting Event by the Council. This notice must include (a) the name of the sports governing body in charge of administering the Event and (b) a description of the policies and procedures regarding the Event and Wagering integrity.
26. TYPES OF WAGERS NOT OFFERED: ZenSports will not permit a Wager to be placed on the following types of events and You agree to never attempt to place a Wager on the following types of events:
    • Injuries, penalties, or other such occurrences, the Wager on which would be contrary to public policy, unfair to consumers, or deemed to violate Article Xl, Section 5 of the Constitution of Tennessee;
    • Individual actions, events, statistics, occurrences, or non-occurrences to be determined during a collegiate sporting event, including, without limitation, in-game Proposition Wagers on the performance or non-performance of a team or individual participant during a collegiate sporting event; and
    • Amateur sports events, including all high school and youth league sports events, except for sports events that are approved by the Council, in which Persons under age 18 make up a minority of the participants.
27. LAYOFF WAGERS: ZenSports may accept a Layoff Wager from another Licensee that conforms with all federal and state law requirements. A Sports Gaming Operator placing a Layoff Wager shall inform ZenSports that the Layoff Wager is being made by or on behalf of a Sports Gaming Operator and disclose its identity to ZenSports.
28. HOUSE RULES: You agree to be bound by ZenSports’ House Rules for all wagers. The latest House Rules can be found HERE.
29. OBVIOUS ERRORS: ZenSports has the right to credit or debit a Customer's account for a referenced Wager only under the following conditions, and only if one or more of the conditions is met prior to the time that the outcome of the Event is known:
    1. Upon approval of the TN SWAC or Executive Director;
       a. In the event that the Wager was placed by a Prohibited Participant or a Person outside of Tennessee;
       b. In the case of an obvious error, defined as:
       
       i. If as a result of technical or system problems or human error, a bet is accepted that conflicts and/or is on terms that are either:
       

       1. materially different from those available in the general betting market at the time the bet was made; or
       2. clearly incorrect given the chance of the event occurring at the time the bet was made.

       ii. If ZenSports accepts a bet on a market for which the outcome has already been determined.
       iii. If ZenSports accepts a bet on a market where the incorrect teams are listed and/or listed in the incorrect order (i.e. Home Team listed as Away).
       c. In the case of a Wager indicating Suspicious Wagering Activity.
30. PROHIBITED PARTICIPANTS: ZenSports shall confidentially maintain the list provided by the Council (and any list provided by TEL prior to January 1, 2022) of Persons, or categories of Persons, who, pursuant to the Sports Gaming Act, are known to not be permitted to Wager on Sporting Events. ZenSports shall not permit Wagers to be placed by Prohibited Participants. ZenSports shall maintain a system through which it verifies that Wagers are not made by Prohibited Participants.

    ZenSports shall provide the Council information about its methodology for determining whether or not a Player is ineligible due to his/her inclusion in one or more classes of Prohibited Participants as enumerated in the Sports Gaming Act. ZenSports shall notify Council of any changes to its methodology within ten (10) days of any change.

    ZenSports shall prohibit any Person who is included in a class of individuals ineligible to place a Wager pursuant to the Sports Gaming Act from collecting payouts or winnings from Interactive Sports Gaming.

    ZenSports’ system to verify that Wagers are not made by Prohibited Participants and prohibiting payouts to Prohibited Participants shall be tested and evaluated as part of ZenSports’ Sports Gaming System Operational Assessment.

31. SPORTS GAMING ACCOUNTS: Interactive Sports Gaming shall only be engaged in by Players who have established a Sports Gaming Account with ZenSports.

    You agree that the information necessary to initially create a Sports Gaming Account shall be recorded and maintained for a period of five (5) years. The information includes, but is not limited to:

    • The Player’s legal name;
    • The Player’s date of birth;
    • The Player’s residential address (other than a post office box);
    • The Player’s phone number(s);
    • An active e-mail account for the Player;
    • The Player’s social security number (“SSN”) or equivalent for a foreign Player (who places a Wager within Tennessee), such as a passport or taxpayer identification number. The Player may enter only the last four digits of a SSN if other factors are sufficient to determine the entire nine-digit SSN within a reasonable time;
    • Verification that the Player is not a Prohibited Participant; and
    • The document number of the government-issued identification credentials entered, or other methodology for remote, Multi-Source Authentication, which may include third-party and governmental databases, as approved by the Council.

    ZenSports shall record the Player’s acceptance of these Terms and Privacy Policy, and acknowledgment that the information provided is accurate, and the Player is prohibited from allowing any other Person to access or use the Player’s Sports Gaming Account.

    If ZenSports determines that the information provided by a Player to make a deposit or process a withdrawal is inaccurate or incapable of verification; fails to verify the identity of the Player; or the Player violates the policies and procedures of ZenSports, ZenSports shall, within ten (10) calendar days, require the submission of additional information from the Player that can be used to remedy any violation or failure to verify the identity of the Player or funds deposit or withdrawal information of the Player. If such information is not provided or does not result in verification of the Player’s identity or deposit or withdrawal information, ZenSports shall:

    • Immediately suspend the Player’s Sports Gaming Account and not allow the Player to place Wagers;
    • Retain any winnings attributable to the Player;
    • Refund the balance of deposits made to the account to the source of such deposit or by issuance of a check; and
    • Deactivate the account.

    ZenSports shall notify the Player of the establishment of the Sports Gaming Account by e-mail, text message, or first-class mail. Once a Sports Gaming Account is created, a secure personal identification (e.g., a unique Username) for the Player authorized to use the Sports Gaming Account shall be established that is reasonably designed to prevent the unauthorized access to, or use of, the Sports Gaming Account by any individual other than the Player for whom the Sports Gaming Account is established.

    A Player shall have only one (1) ZenSports Sports Gaming Account.

    A Sports Gaming Account may be funded using:

    • Debit cards;
    • Electronic bank transfers, including such transfers through third parties;
    • Online and mobile payment systems that support online money transfers;
    • Winnings or payouts; and
    • Any other method approved by the Council that is initiated with cash.

    Funds may be withdrawn from a Player’s Sports Gaming Account as follows:

    • Wagers;
    • Credits to the Player’s debit card, so long as that debit card has been registered in the Sightline Payments system for at least forty-eight (48) hours;
    • Electronic bank transfers, including transfers through third parties;
    • Online and mobile payment systems that support online money transfers; or
    • Any other method approved by the Council.

    A Player’s request for withdrawal of Player funds shall be completed within a reasonable timeframe unless there is a pending unresolved dispute between Player and ZenSports. ZenSports may withhold funds from withdrawal until all funding transactions with the Player have cleared or the chargeback period ends.

    All adjustments to a Player’s Sports Gaming Account for individual amounts of five hundred dollars ($500.00) or less shall be periodically reviewed by Key Personnel and included in ZenSports’ internal controls. All other adjustments shall be authorized by Key Personnel prior to being entered.
    ZenSports shall not allow the transfer of funds or credits between Players.

    Each transaction with respect to a Sports Gaming Account between a Player and ZenSports, except the placement or settlement of a Wager, must be confirmed by e-mail, telephone, text message, or other means agreed upon by the Player and ZenSports. ZenSports shall provide an account statement with details to a Player on demand, which shall include account activity for at least the six (6) months preceding the twenty-four (24) hours prior to the request. In addition, ZenSports shall, upon request, be capable of providing to a Player a summary statement of all Player activity during the past twelve (12) months.

    ZenSports shall suspend Wagers from being made and Immediately re-verify a Player’s identification upon reasonable suspicion that the Player’s identification or Sports Gaming Account has been compromised.

    ZenSports shall offer a readily accessible method for a Player to close his or her Sports Gaming Account. Any balance remaining in a Player's Sports Gaming Account closed by a Player shall be refunded pursuant to ZenSports’ internal controls, within ten (10) business days of notice from the Player to ZenSports.

    ZenSports has employed a mechanism that can detect and prevent any Player-initiated Interactive Sports Gaming or withdrawal activity that would result in a negative balance of a Sports Gaming Account.

    A Player’s Sports Gaming Account shall be disabled after three (3) failed log-in attempts and require Multi-Source Authentication to recover or reset a password or Username.

    ZenSports shall employ a mechanism that places a Sports Gaming Account in a suspended mode in the following situations:

    • When requested by the Player for a specified period of time as a self-exclusion or limiting measure, which shall not be less than seventy-two (72) hours;
    • When required by the Council;
    • Upon ZenSports’ determination or notice from the Council that a Player is a Prohibited Participant; or
    • When ZenSports knows or has reason to know of any of the following:
    • Illegal activity;
    • A negative account balance;
    • Five (5) failed ACH deposit attempts within a 24-hour period; or
    • A violation of the terms and conditions has taken place on a Player's Sports Gaming Account.

    When a Sports Wagering Account is in a suspended mode, the Player shall be prevented from:

    • Wagering;
    • Depositing funds, unless the reason for the deposit is to clear a negative balance that resulted in suspended mode;
    • Withdrawing funds, unless the reason for the suspended mode would not prohibit a withdrawal;
    • Making changes to the Sports Gaming Account; and
    • Removing the Sports Gaming Account from the Sports Gaming System.
    • A suspended Sports Gaming Account may be restored as follows:
    • Upon expiration of a voluntary suspension initiated by the Player;
    • Upon permission of the Council;
    • When the Player is no longer a Prohibited Participant; or
    • When ZenSports has lifted the suspended status.
32. CAPPED PAYOUTS AND REQUIRED REPORTS: The Adjusted Gross Income of ZenSports shall be no less than ten percent (10%) of ZenSports’ total Wagers received from Players in the State of Tennessee, when viewed as an average of the total Wagers received over the course of a calendar year.

    For compliance purposes, ZenSports shall report to the Council, no later than January 15th of each year:

    • The total amount of Wagers received from Players in the State of Tennessee through December 31st; and
    • The Adjusted Gross Income of ZenSports in the State of Tennessee through December 31st.

    On each daily, weekly and monthly report filed or maintained by ZenSports that records revenue information relating to sports gaming operations in Tennessee, the report shall include the Wagers received, payout and AGI for the current period as well as the aggregate Wagers received, payout and AGI to date.

    A violation of Rule 1350-01-.09(1) will be deemed to occur, if ZenSports’ Adjusted Gross Income is less than ten percent (10%) of the total amount Wagered with ZenSports during the reporting period ending December 31st, calculated as an average over the prior calendar year (or the average over the partial year if ZenSports was not in operation for a full twelve months).

    ZenSports may cure a violation of Rule 1350-01-.09(1) by making a “true-up” payment to the Council in the amount of the difference in what ZenSports would have paid in privilege tax if it had reported Adjusted Gross Income of 10%, for the prior calendar year as a whole ending December 31st (on average), and the amount that ZenSports actually paid in privilege tax for the prior calendar year ending December 31st. The following formula shall be used to calculate the “true-up” payment:

    ((total wagers received through Dec.31) (× .1)(×.2)) – ( (total AGI reported through Dec. .31) (× .2) )

    If ZenSports fails to cure its violation of this Rule 1350-01-.09(1) as set forth in subparagraph (4)(a) shall be subject to a fine up to $25,000 pursuant to T.C.A. § 4-49-126(b)(2). The Council may also exercise its authority pursuant to T.C.A. § 4-49-126 to impose additional penalties for ZenSports’ failure to comply with this Rule.

33. COMPENSATION: You agree that you will only use the Services provided by ZenSports in accordance with the Terms and Conditions set out in this schedule. Any breach of these conditions which results in the Company incurring any losses or costs will render you liable to compensate ZenSports for any said losses or costs in their entirety.
34. COPYRIGHT AND TRADEMARKS: The logos carried about and belonging to ZenSports, custom graphics and button icons are trade names, service marks or trademarks of ZenSports or its affiliates if any. All other trademarks, trade names and service marks on the Site are the property of their respective owners (the "Other Marks"). Without the company’s prior permission or the prior permission of the owners of the Other Marks, you agree not to display or use in any manner, the company’s Marks or the Other Marks.
35. GOVERNING LAW AND DISPUTES: Tennessee Jurisdiction for Disputes: These conditions shall be governed and construed in accordance with the laws of Tennessee. You agree to submit for the benefit of the Company, to the exclusive jurisdiction of the SWAC and the Courts of Tennessee for resolution of any disputes or matters arising out of or concerning these Terms & Conditions or their enforceability. If any part of these Terms & Conditions is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Conditions, which shall remain valid and enforceable according to their terms.
    SWAC Reporting: ZenSports may be obliged in accordance with Tennessee law to provide regulatory disclosures of personal information to SWAC including, inter-alia, details of Players breaching these terms and conditions and especially: Players gambling or attempting to gamble when under age or suspected of being under age; Players engaged in suspicious transactions or suspected to be engaging in money laundering or fraud; Players colluding or suspected of collusion; Players using robots or modifying the software or suspected of doing so; suspicious use of the Chat facilities; Players who have left their accounts dormant; Players who register a dispute with SWAC.
    Account Disputes: Where there is any dispute concerning a Player’s account, ZenSports reserves the right to suspend the Player’s account until a resolution is reached. Any disputes must be lodged in writing stating the date, time and details of dispute and sent to the company at [email protected]. ZenSports takes Player disputes very seriously and endeavors to take all reasonable steps to investigate and resolve all disputes. If, having filed a complaint in writing and having given ZenSports reasonable opportunity to address the complaint you have the right to bring the dispute to the attention of SWAC.
    Settlement of Disputes: In the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game. Moreover, you understand and agree that the company’s records shall be the final authority in determining the terms of Your participation in the ZenSports Gaming Service, the activity resulting from there and the circumstances in which they occurred.
    
36. PRIVACY AND DATA PROTECTION: Privacy Policy Enquiries: The Privacy Policy sets out our data processing practices carried out through the use of the Internet and World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at: [email protected]
    Data Protection Laws: ZenSports is bound and compliant with applicable data protection laws in respect of the handling and collection of your personal information.
    Personal Information Capture: ZenSports collects personal information from visitors to its App through the online registration process and every time you interact with us.
    Use of Personal Information: ZenSports processes personal information collected via this App for the purposes of: Setting up and managing your account; Building up your personal profiles; Providing you with information about ZenSports’ promotional offers; and complying with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation. Access to Personal information is limited to the staff of the company and/or its agents in accordance with their roles and responsibilities in managing the above uses in accordance with the applicable data protection laws. ZenSports may share your personal data with any of its agents who may only use such data for strictly the same purposes, as the company shall specify and within the terms of these Terms & Conditions. The company shall use your personal data in accordance with the Privacy Policy.
    Recordings: You should assume that all use of our website, App, chat, and emails between you and the company will be recorded. These recordings will be the sole property of ZenSports and may be used as evidence in the event of any dispute or to improve Customer care.
    
37. COMPLIANCE WITH LAW; TAXES You are responsible for complying with all applicable laws related to any Transaction or the use of the Services, including, without limitation, any reporting obligations and payment of all applicable taxes. You will determine what, if any, taxes apply to the Transaction and your use of, or access to, the Services and any other transactions you complete via the Services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. ZenSports is not responsible for determining whether taxes apply to a Transaction effected by you through the Services or for collecting, reporting, withholding, or remitting any taxes arising from any such transaction or other use of any Services. While ZenSports has no obligation to do so, you authorize ZenSports to deduct (or recover) and pay any such taxes at any time where required or permitted by applicable law.
38. MODIFICATION AND AMENDMENTS: You fully understand and agree to be bound by these Conditions and as modified and/or amended by ZenSports from time to time. The company reserves the right to change these Terms and Conditions at any time. Such changes shall have effect immediately upon publication on this site and you agree to be bound by them and to regularly review these terms for the purposes of monitoring such changes. If any modification is unacceptable to you, your only recourse is to terminate these Conditions. Your continued use of the Services following notification will be deemed binding acceptance of the modification. It is your sole responsibility to review these Conditions and any amendments each time you play. These Conditions and the documents referred to herein represent the complete and final Conditions agreed between you and ZenSports in relation to these Terms and Conditions and supersede any and all prior agreements between you and the company.
39. DISCLAIMER OF WARRANTIES: Your use of the ZenSports Services is at your own risk. ZenSports is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, ZenSports, its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, licensors, and agents, hereby expressly disclaim any and all representations and warranties of every kind, whether express or implied, regarding the Services, its content, and any information or other materials provided by ZenSports in connection with use of the Services, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement and those warranties arising by law, statute, usage of trade, or course of leading. ZenSports makes no warranty that (1) the Services will meet your requirements; (2) the Services will be uninterrupted, timely, accurate or error-free; or (3) the servers that make ZenSports’ service available are free of viruses or other harmful components and any errors in our software will be corrected. The security mechanisms incorporated into the Services have inherent limitations and you acknowledge and agree that any material and/or data downloaded or otherwise obtained through use of ZenSports Services is done at your own discretion and risk and that you will be solely responsible for any damages to your computer system and any other property item or loss of data that results from any such activity. The disclaimers contained in this paragraph are a material part of our agreement to provide the site to you. Some jurisdictions do not allow the exclusion of implied warranties. Accordingly, some of the above exclusions may not apply to you.
40. LIMITATIONS OF LIABILITY: To the fullest extent permitted by applicable law, under no circumstances, shall ZenSports or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners, or licensors, be liable for any injury, loss, claim, damage or any indirect, incidental, special, punitive or consequential damages of any kind, or any damages whatsoever, including, without limitation, damages for loss of income, use data, goodwill or other intangibles, whether or not advised of the possibility of such damages, and on any theory of liability (including negligence), arising out of or in connection with:
    (1) Your use or inability to use the Services;
    (2) Goods, data, or Services received through or advertised on the ZenSports site;
    (3) Information received through the ZenSports site;
    (4) Mistakes, omissions, interruptions, suspension, termination, deletion of files or email, damages to computer system or equipment or other property, unauthorized access to or alternation of your transmissions or data, errors, defects, viruses, delays in operation or transmission, or any failure of performance with respect to the site, including, without limitation, those that result from acts of god, communication failures, theft, destruction, or unauthorized access to ZenSports records, programs or Services;
    (5) Statements or conduct of any third party on the ZenSports service; or
    (6) Any other matter relating to the ZenSports service.
    If you are dissatisfied with the service or the content available thereon, or with any of these terms of service, your only remedy is to discontinue using these Services. The limitations of liability contained herein are a material part of our agreement to provide the site to you.
    Notwithstanding the foregoing, if ZenSports or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners or licensors should be found liable for any loss or damage which arises out of or is in any way connected to the Site, the liability of the company, or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners or licensors shall in no event exceed, in the aggregate, $50.00 or equivalent amount in other currency.
    
41. LOSS OR CORRUPTION OF DATA AND DAMAGE TO COMPUTER OR PHONE EQUIPMENT: ZenSports shall not be responsible or liable for any loss or corruption of data or Content that You may experience while using the Service or otherwise. This includes, without limitation, the loss or corruption of data or Content resulting from a) system or server "crashes" or outages, or other power outages; b) damage caused by viruses, worms, or security breaches, file corruption; and c) any other cause. The Company assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect Your computer equipment or other property on account of Your access to, or use of, ZenSports’ Services.
42. MISCELLANEOUS: These Terms of Service constitute the entire agreement between You and ZenSports and govern Your use of the Services, superseding any prior agreements, if any, between You and the company, including, without limitation, any prior versions of these Terms of Service.
    a. You agree that no joint venture, partnership, employment, or agency relationship exists between You and ZenSports as a result of the Terms of Service or use of the Site.
    b. The failure of the company to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver or relinquishment of such right or provision, or any other right or provision.
    c. If any part of the Terms of Service is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Service shall continue in effect.
    

VIOLATIONS: Please report any violations of the Terms of Service to [email protected].

These terms were last updated on June 6, 2023 and supersede any previous Terms and Conditions.