Standard Bonus Program
ZenSports offers certain bonuses available to all Customers, regardless of play level. You can view a list of current bonuses available to all customers within the ZenSports support library at:
Standard bonuses are subject to change from time to time, and Customers are responsible for reviewing the above page for the latest updates at all times.
ZenSports offers an exclusive VIP experience for our best Customers. The program is by invite only, and rewards under this program will be fully under the discretion of the ZenSports team based on the Customer’s play history. More details on the VIP Rewards Program can be found at:
The VIP Program is subject to change from time to time, and Customers are responsible for reviewing the above page for the latest updates at all times.
One-Off Contests & Discretionary Bonuses
ZenSports offers one-off contests and bonuses from time to time. For example, we will run specific contests around the Superbowl, Major League Baseball opening day, etc. These contests generally come with a blog post regarding specific rules, entry and prize payout eligibility, etc. These contests are run by our marketing team and verified by our compliance team.
ANY AND ALL BONUS PAYMENTS MADE TO A CUSTOMER’S ACCOUNT, INCLUDING THOSE THAT ARE “AUTOMATED” AS PART OF ZENSPORTS’ SPORTS WAGERING SYSTEM, ARE WHOLLY GRATUITOUS BENEFITS (NOT FOR CONSIDERATION), ARE AT THE SOLE DISCRETION OF ZENSPORTS, AND MAY BE ADJUSTED OR DEBITED BY ZENSPORTS IN THE FUTURE OR RETROACTIVELY FOR ANY REASON, INCLUDING BUT NOT LIMITED TO, ERRORS, BONUS ABUSE (AS DEFINED BY ZENSPORTS), OR FRAUD.
ZENSPORTS RESERVES THE RIGHT TO MODIFY OR END ANY AND ALL BONUS PROGRAMS AT ANY TIME FOR ANY REASON AND FOR ALL CUSTOMERS OR JUST SPECIFIC CUSTOMERS THAT ZENSPORTS DEEMS NECESSARY.
The minimum deposit to establish an account is $0.01.
KeyStar Corp. has integrated Xpoint to comply with TN SWAC rules 1350-01-.07(17), 1350-03-.12(20), and 1350-01-.06(8) regarding ensuring wagers are made in the State of Tennessee. The ZenSports app is not currently available in any other jurisdictions outside of Tennessee.
All Players must submit Know Your Customer (KYC) verification with the proper identification documents to ensure that they are at least 21 years of age.
All Players must submit Know Your Customer (KYC) verification with the proper identification documents to ensure that they are who they say they are.
ZenSports offers the following options for depositing funds:
Customers can instantly withdraw funds from their ZenSports wagering account into their Sightline Play+ account. From there, Customers can transfer funds to their bank account or prepaid debit card.
See the Responsible Gaming Policy for how Customers can close an account and how any funds balance will be returned to the Customer.
There are 3 key components to the proprietary data and API created by ZenSports:
KeyStar legally sources betting data from several sources, and then filters and amalgamates this data to provide its own odds and betting lines to clients. Excluding bad data adds another layer of logic to further ensure accurate odds. Most odds data/information service companies only provide odds/lines in one format (such as American odds). KeyStar offers the ability to automatically view odds/lines in both American and Decimal formats (possibly with more formats to come later).
How It Works
Internal Testing and Independent Test Lab Certification
KeyStar Corp. has already sent its own internal personnel to the State of Tennessee to test the geolocation feature, with all features working as expected. KeyStar Corp. has also engaged with BMM Testlabs to do the independent test lab certification, with all features working as expected (see the certification report provided by BMM). Both internal and BMM testing included physical in-person testing in Tennessee and across the border outside of Tennessee to ensure that deposits and wagers can only be placed within the borders of Tennessee.
Updating the Xpoint Geolocation Solution
At least once every 180 days, KeyStar Corp will update its Sports Gaming System to the latest version of Xpoint’s geolocation solution that can detect the use of remote desktop software, rootkits, virtualization, or any other programs identified by the Council having the ability to circumvent geolocation measures (Rule 1350-01-.07(17)(a)). KeyStar Corp. will also review the integrity of the geolocation system at least once every 180 days to ensure it detects and mitigates existing and emerging location fraud risks, and that is has been updated to incorporate all available patches and updates recommended by Xpoint (Rule 1350-01-.07(17)(b)). KeyStar Corp. will provide an update to the Council at least once every 180 days, with evidence that the Xpoint geolocation solution has been updated to the latest version (Rule 1350-01-.07(17(c)).
ZenSports shall provide the Council information about its methodology for determining whether or not a Player is ineligible due to his/her inclusion in one or more classes of Prohibited Participants as enumerated in the Sports Gaming Act. ZenSports shall notify Council of any changes to its methodology within ten (10) days of any change.
ZenSports shall prohibit any Person who is included in a class of individuals ineligible to place a Wager pursuant to the Sports Gaming Act from collecting payouts or winnings from Interactive Sports Gaming.
ZenSports’ system to verify that Wagers are not made by Prohibited Participants and prohibiting payouts to Prohibited Participants shall be tested and evaluated as part of ZenSports’ Sports Gaming System Operational Assessment.
You agree that the information necessary to initially create a Sports Gaming Account shall be recorded and maintained for a period of five (5) years. The information includes, but is not limited to:
If ZenSports determines that the information provided by a Player to make a deposit or process a withdrawal is inaccurate or incapable of verification; fails to verify the identity of the Player; or the Player violates the policies and procedures of ZenSports, ZenSports shall, within ten (10) calendar days, require the submission of additional information from the Player that can be used to remedy any violation or failure to verify the identity of the Player or funds deposit or withdrawal information of the Player. If such information is not provided or does not result in verification of the Player’s identity or deposit or withdrawal information, ZenSports shall:
ZenSports shall notify the Player of the establishment of the Sports Gaming Account by e-mail, text message, or first-class mail. Once a Sports Gaming Account is created, a secure personal identification (e.g., a unique Username) for the Player authorized to use the Sports Gaming Account shall be established that is reasonably designed to prevent the unauthorized access to, or use of, the Sports Gaming Account by any individual other than the Player for whom the Sports Gaming Account is established.
A Player shall have only one (1) ZenSports Sports Gaming Account.
A Sports Gaming Account may be funded using:
Funds may be withdrawn from a Player’s Sports Gaming Account as follows:
A Player’s request for withdrawal of Player funds shall be completed within a reasonable timeframe unless there is a pending unresolved dispute between Player and ZenSports. ZenSports may withhold funds from withdrawal until all funding transactions with the Player have cleared or the chargeback period ends.
All adjustments to a Player’s Sports Gaming Account for individual amounts of five hundred dollars ($500.00) or less shall be periodically reviewed by Key Personnel and included in ZenSports’ internal controls. All other adjustments shall be authorized by Key Personnel prior to being entered.
ZenSports shall not allow the transfer of funds or credits between Players.
Each transaction with respect to a Sports Gaming Account between a Player and ZenSports, except the placement or settlement of a Wager, must be confirmed by e-mail, telephone, text message, or other means agreed upon by the Player and ZenSports. ZenSports shall provide an account statement with details to a Player on demand, which shall include account activity for at least the six (6) months preceding the twenty-four (24) hours prior to the request. In addition, ZenSports shall, upon request, be capable of providing to a Player a summary statement of all Player activity during the past twelve (12) months.
ZenSports shall suspend Wagers from being made and Immediately re-verify a Player’s identification upon reasonable suspicion that the Player’s identification or Sports Gaming Account has been compromised.
ZenSports shall offer a readily accessible method for a Player to close his or her Sports Gaming Account. Any balance remaining in a Player's Sports Gaming Account closed by a Player shall be refunded pursuant to ZenSports’ internal controls, within ten (10) business days of notice from the Player to ZenSports.
ZenSports has employed a mechanism that can detect and prevent any Player-initiated Interactive Sports Gaming or withdrawal activity that would result in a negative balance of a Sports Gaming Account.
A Player’s Sports Gaming Account shall be disabled after three (3) failed log-in attempts and require Multi-Source Authentication to recover or reset a password or Username.
ZenSports shall employ a mechanism that places a Sports Gaming Account in a suspended mode in the following situations:
When a Sports Wagering Account is in a suspended mode, the Player shall be prevented from:
For compliance purposes, ZenSports shall report to the Council, no later than January 15th of each year:
On each daily, weekly and monthly report filed or maintained by ZenSports that records revenue information relating to sports gaming operations in Tennessee, the report shall include the Wagers received, payout and AGI for the current period as well as the aggregate Wagers received, payout and AGI to date.
A violation of Rule 1350-01-.09(1) will be deemed to occur, if ZenSports’ Adjusted Gross Income is less than ten percent (10%) of the total amount Wagered with ZenSports during the reporting period ending December 31st, calculated as an average over the prior calendar year (or the average over the partial year if ZenSports was not in operation for a full twelve months).
ZenSports may cure a violation of Rule 1350-01-.09(1) by making a “true-up” payment to the Council in the amount of the difference in what ZenSports would have paid in privilege tax if it had reported Adjusted Gross Income of 10%, for the prior calendar year as a whole ending December 31st (on average), and the amount that ZenSports actually paid in privilege tax for the prior calendar year ending December 31st. The following formula shall be used to calculate the “true-up” payment:
((total wagers received through Dec.31) (× .1)(×.2)) – ( (total AGI reported through Dec. .31) (× .2) )
If ZenSports fails to cure its violation of this Rule 1350-01-.09(1) as set forth in subparagraph (4)(a) shall be subject to a fine up to $25,000 pursuant to T.C.A. § 4-49-126(b)(2). The Council may also exercise its authority pursuant to T.C.A. § 4-49-126 to impose additional penalties for ZenSports’ failure to comply with this Rule.
SWAC Reporting: ZenSports may be obliged in accordance with Tennessee law to provide regulatory disclosures of personal information to SWAC including, inter-alia, details of Players breaching these terms and conditions and especially: Players gambling or attempting to gamble when under age or suspected of being under age; Players engaged in suspicious transactions or suspected to be engaging in money laundering or fraud; Players colluding or suspected of collusion; Players using robots or modifying the software or suspected of doing so; suspicious use of the Chat facilities; Players who have left their accounts dormant; Players who register a dispute with SWAC.
Account Disputes: Where there is any dispute concerning a Player’s account, ZenSports reserves the right to suspend the Player’s account until a resolution is reached. Any disputes must be lodged in writing stating the date, time and details of dispute and sent to the company at [email protected]. ZenSports takes Player disputes very seriously and endeavors to take all reasonable steps to investigate and resolve all disputes. If, having filed a complaint in writing and having given ZenSports reasonable opportunity to address the complaint you have the right to bring the dispute to the attention of SWAC.
Settlement of Disputes: In the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game. Moreover, you understand and agree that the company’s records shall be the final authority in determining the terms of Your participation in the ZenSports Gaming Service, the activity resulting from there and the circumstances in which they occurred.
Data Protection Laws: ZenSports is bound and compliant with applicable data protection laws in respect of the handling and collection of your personal information.
Personal Information Capture: ZenSports collects personal information from visitors to its App through the online registration process and every time you interact with us.
Recordings: You should assume that all use of our website, App, chat, and emails between you and the company will be recorded. These recordings will be the sole property of ZenSports and may be used as evidence in the event of any dispute or to improve Customer care.
VIOLATIONS: Please report any violations of the Terms of Service to [email protected].
These terms were last updated on November 1, 2023 and supersede any previous Terms and Conditions.