heading_icon_left heading_icon_right

Privacy Policy

We have made revisions to this Privacy Policy, effective September 10, 2018. By continuing to use our services starting September 10, 2018, you agree to this new Privacy Policy.

We recognize that your privacy is very important and take it seriously. This Privacy Policy describes ZenSports’ policies and procedures on the collection, use, disclosure, and sharing of your information when you use the ZenSports’ Services, via the ZenSports website, ZenSports content embedded on another site (such as a ZenSports “Follow” button), your mobile phone, or through one of ZenSports’ applications for mobile devices (e.g., the ZenSports iPhone or Android applications). We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service.

BG-color-dot-3 BG-color-dot-1

Information Collection and Use

ZenSports uses information we collect to analyze how the Services are used, diagnose service or technical problems, maintain security, personalize content, remember information to help you efficiently access your account, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track User Content and users as necessary to comply with the Digital Millennium Copyright Act and other applicable laws.

User-Provided Information: BG-color-dot-6


Creating a New Account

When creating a new account, ZenSports gives you the option of signing up with an email address or connecting your Facebook account (see below for information that we collect if you connect your Facebook account). Regardless of which mechanism you use to create a new account, ZenSports requires you to provide the following information:

Country of Residence
Birth Date
Location of Your Phone
Photo of You

Optionally, you also have the ability to add sports that you like to play, skill levels of each sport that you like to play, and availability to play such sports.

Connecting your Facebook account

Should you choose to connect your Facebook account to ZenSports, you will then use your Facebook profile as the primary mechanism for you signing up, logging into your account, retrieving a forgotten password, or resetting your password. As part of this process, ZenSports will collect and store your Facebook user ID. All information from your Facebook profile that Facebook permits to be used by ZenSports will be available for public viewing on the Services. You may provide us with your mobile phone number if you choose to submit questions and receive answers via text message. We may use your email address to send you Services-related notices (including any notices required by law, in lieu of communication by postal mail). You can control receipt of certain Services-related messages on your Settings page. We may also use your contact information to send you marketing email messages. If you do not want to receive such messages, you may opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address, and our responses.

Payment / Payout Information

Should you choose to pay for any services within ZenSports, you will be required to provide your credit card information in order to process such payments. You can provide multiple different credit cards for payments, and choose which credit cards you wish to use for each payment.

If you’re eligible to receive payouts from ZenSports (for sports betting, facility, or director payouts), you will be required to provide “Know Your Customer” (KYC) and Anti-Money Laundering (AML) information that our payment service provider, Stripe, requires. This information can change from time to time based on the latest government regulations. Currently, this collectible information is as follows, depending on whether you’re an individual or business entity:

Individual: First Name, Last Name, Street Address/City/State/Zip Code, Date of Birth, and Social Security Number

Business Entity: All of the above Individual Information plus the Name of the Business, Business Street Address/City/State/Zip Code, and Tax ID/EIN.

ZenSports never stores such financial and personal information on our servers or in our database. We use a third party payment and payout processing service called Stripe for all payment and payout processing. You can check out Stripe’s Privacy Policy by clicking here .

ZenSports never stores such financial and personal information on our servers or in our database. We use a third party payment and payout processing service called Stripe for all payment and payout processing. You can check out Stripe’s Privacy Policy by clicking here. Content Created/Posted

You also provide us information in Data and Content that you post to the Services. Your contributions on the Services, and metadata about them (such as when you posted them), are publicly viewable on the Services, along with your name. This information may be searched by search engines and be re-published elsewhere on the Web in accordance with our Terms of Service.

Inviting Facebook Friends

ZenSports gives you the capability to invite existing Facebook friends and/or contacts from your phone to use ZenSports. You may also invite friends into ZenSports by providing us with their name and email address, and we will then automatically send them an email invitation. ZenSports stores this information to send invitations, to register your friend if your invitation is accepted, to track the success of our invitation service, and to identify your friends on ZenSports. By inviting your friends into ZenSports, regardless of the mechanism for doing so, you warrant that you have their consent to do so and for ZenSports to use this information as described above.

BG-color-dot-6 BG-color-dot-2

Information Collected Automatically


When you use the Services, we use persistent and session cookies (for information on cookies, please see below) and other tracking technologies such as log files, clear GIFs, and Flash technologies to: (a) store your username and password; (b) analyze the usage of the Services; (c) customize the Services to your preferences; and (d) control the advertising displayed by the Services. We also may include clear GIFs in HTML-based emails sent to our users to determine whether the message has been opened. As we adopt additional technology, we may also gather additional information through other methods.

We use these automated technologies to collect and analyze certain types of information, including: (a) information related to the devices or browsers you use to access or interact with the Services, such as: IP addresses, geolocation information, unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, and unique numbers or codes in cookies; and (b) information related to the ways in which you interact with the Services, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, and other similar information. We may also capture other data, such as search criteria and results.

ZenSports discloses a subset of this automatically collected information publicly. Specifically, you consent to ZenSports’ disclosure of information related to the ways in which you interact with the Services, such as: landing pages, pages viewed and the order of those pages (including questions and answers viewed), the date and time you used the Services, and other similar information on the Services to other ZenSports users, along with your name and profile picture. If you do not wish to have this information disclosed to the public, you may opt out of this feature by visiting our Settings page.

We may collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Services), and may use that information to customize the Services with location-based information and features. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.

bgYelow3 bgYelow2


A cookie is a small text file stored by a website in a user’s web browser (e.g. Internet Explorer, Safari, Firefox or Chrome) that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. Among other things, cookies avoid you having to log in every time you come back to our website. They also allow us to tailor a website or advertisement to better match your interests and preferences.

A session cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.

A persistent cookie remains on your computer after you close your browser so that it can be used by your browser on subsequent visits to the Services. Persistent cookies stay on your computer until either they expire or are overwritten with newer cookies, or you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.

While specific names of the cookies and similar technologies that we use may change from time to time as we improve and update our services, they generally fall into the below categories of use:

Authentication and security cookies. We use these cookies to enable you to remain logged into ZenSports, and verify that it is you as you use ZenSports. This helps keep your account safe and secure from unauthorized use, and helps combat spam and other abuse which violates our policies.

Analytics and research cookies. We use these cookies to better understand how people use ZenSports. For example, how often particular features are used, or which content leads towards user activity.

Product features and setting cookies. We use these cookies to enable the functionality of some features within the ZenSports product, in particular to personalize the experience towards you. We also use these cookies to store certain of your preferences and settings.

Advertising cookies. We use these cookies to help deliver relevant ads to you and measure the performance of ads.

Flash Cookies. We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as "Flash cookies") are employed to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser. This means it is not possible to manage Flash cookies at the browser level, in the same way you would manage cookies. Instead, you can access your Flash management tools from Adobe’s website directly. The Adobe website provides comprehensive information on how to delete or disable Flash cookies see www.adobe.com/security/flashplayer for further information. Please be aware that if you disable or reject Flash cookies, you may not be able to access certain features, such as video content or services that require you to sign in.

For additional information on how to block cookies, please refer to the privacy or security settings of your browser.

bgYelow3 bgYelow2

Third Parties and How We Share Your Information

ZenSports may allow third parties to help us collect and analyze information about your use of the service, generate aggregate site usage statistics, and provide content sharing services to support the Services. These third parties may also use cookies and similar technologies to collect similar information about your use of the Services. ZenSports does not control the third parties’ use of such technologies and their use is governed by those parties’ privacy policies. ZenSports may share your information with third party service providers for the purpose of providing the Services to you, such as payment processors, email service providers, providers of technical infrastructure (such as servers or databases co-located with hosting providers), engineering, or other support. Here is a current list of third party service providers that we may share your information with, along with what each is used for:

Heroku (Platform)
Rails (App Server)
Postgres (Database)
Stripe (Payments)
Redis (Worker Queue)
Algolia (Search)
Cloudinary (Picture Storage and Management)
Sendbird (Messaging)
Iris (Live Streaming)
Intercom (Product Marketing and Customer Support)
Facebook Connect (Login and Accounts)
Branch.io (Deep Linking)

ZenSports itself does not respond to “do not track” signals, and we do not control whether third parties do. For more information about third-party ad networks that use cookies and the other technologies discussed above, and to opt-out of their tailoring of ads on third-party sites based on this information, see www.networkadvertising.org/managing/opt_out.asp and For Consumers | www.aboutads.info .
We may also share your information with third parties offering combined services with ZenSports. For example, we may share your information with sports facilities, tournament/league directors, etc. The exact list of third parties offering combined services with ZenSports can be found on the “Play” screen within the app. Such third parties’ use of your information will be bound by this Privacy Policy.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information are generally among the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution.
We may disclose your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against us or to comply with legal process (for example, subpoenas or warrants), (ii) enforce or administer our agreements with users, such as the Terms of Service; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes, or (iv) protect the rights, property or safety of ZenSports, its users, or members of the public.
By using the Services, you consent to the transfer of your information to the United States and/or to other countries for storage, processing and use by ZenSports in accordance with our Privacy Policy.
We may aggregate and/or anonymize information collected through the Services so that the information does not identify you. We may use aggregated, anonymized, and other de-identified information for any purpose, including for research and marketing purposes, and our use and disclosure of such information is not subject to any restrictions under this Privacy Policy.

bgYelow3 bgYelow2

How We Protect Your Information

ZenSports uses a variety of physical, managerial, and technical safeguards to preserve the integrity and security of your information, based on the sensitivity of the information. We cannot, however, ensure or warrant the security of any information you transmit to ZenSports or guarantee that your information on the Services may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

bgYelow3 bgYelow2

Your Choices About Your Information

You may, of course, decline to submit information through the Services, in which case ZenSports may not be able to provide certain services to you. You may update or change your information by logging into your account and going to the “Settings” screen. You can delete any user-generated post/content by tapping in the upper-right corner of a post you’ve made and then tapping on “Delete”. You can also delete your ZenSports account entirely by emailing us at [email protected] or chatting with us in the “Help” section of the ZenSports app. You’re always in full control of your information at all times.

bgYelow3 bgYelow2

Children’s Privacy & Underage accounts

Protecting the privacy of young children is especially important. We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). Because ZenSports uses Facebook to create all user accounts, and because Facebook requires everyone to be at least 13 years old before they can create an account (in some places, this age limit may be higher), ZenSports does not knowingly collect or solicit personal information from anyone under the age of 13 (or under the age of 14 for anyone living in Spain or South Korea) or knowingly allow such persons to register with the Services. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we take steps to remove that information.
It's also against our Community Standards for anyone to use a profile to represent anyone other than yourself. This includes accounts created to represent children under the age of 13, even if the child can't access the account or is under parental supervision. If your underage child created an account on ZenSports, you can email us at [email protected] to delete their account for you. If you'd like to report an account belonging to someone under 13, please email us at [email protected]. When we become aware of an account representing a child under the age of 13, we promptly delete that account and all of the information associated with it.

bgYelow3 bgYelow2

Links to Other Web Sites

We are not responsible for the practices employed by websites linked to or from the Services, nor the information or content contained therein. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies.

bgYelow3 bgYelow2

Your California Privacy Rights

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account and going to the Settings page.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to [email protected].

bgYelow3 bgYelow2

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

bgYelow3 bgYelow2

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:
Federal Trade Commission Fair Credit Reporting Act
Children’s Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
Trust Guard Privacy Requirements

bgYelow3 bgYelow2

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about our practices or this Privacy Policy, please contact us at [email protected], or send mail to:

ZenSports, Inc.
Attn: Privacy
5214F Diamond Heights Blvd. #217
San Francisco, CA 94131